Sample dashboard

RCM performance dashboard

The KPIs our clients review every month, shown here for a fictional four-provider practice. Every number on this page is sample data for demonstration.

Already a client

Call (737) 600-8899 or (616) 797-9171, or email info@sfasolutions.net, Monday through Friday, 8:00 AM to 5:00 PM Central. For a same-day payer deadline, call instead of waiting on the form. Do not put patient names, dates of birth, member IDs, or claim numbers in this form or in email. After a signed BAA, the work is done inside your practice EHR or practice-management system. This public website is not a client login. Monthly reports are reviewed with the practice. Sample layouts are on the sample reports page, and the dashboard example is fictional. If you cannot get into your EHR, call and the team will say which login your practice uses. Fahad Balakh, Director of A/R, leads accounts-receivable work. Muhammad Ans Zahid, Director of Operations, Business Development, and Credentialing, leads credentialing. There is no separate upload portal on this site.

Sample / demonstration data. Fictional practice. Not a client result.

Net collection rate96.8%Payments collected ÷ collectible amount
Gross collection rate41.2%Payments ÷ total billed charges
Days in A/R34Down from 52 at start (sample)
A/R over 90 days11.4%Share of total A/R
Clean claim rate95.6%Accepted on first submission
Denial rate4.8%Denied claims ÷ claims adjudicated
First-pass resolution91.3%Paid or closed on first response
Charge lag1.4 daysVisit to charge entry
Payment lag18 daysSubmission to payment
Underpayment rate1.9%Paid below expected allowed amount

Monthly collections

118May124Jun131Jul137Aug142Sep149Oct

Thousands of dollars, sample data.

A/R aging

52%0-3021%31-6015.6%61-906.4%91-1205%120+

Denials by reason

31%Eligibility18%Auth22%Coding17%Missing info4%Timely8%Other

Payer mix

46%Commercial27%Medicare12%MA10%Medicaid5%Self-pay

Provider performance

ProviderVisitsCollectionsDenial rateCharge lag
Provider A412$46,2004.1%1.1 days
Provider B388$41,9005.6%2.3 days
Provider C (NP)356$32,7004.4%1.2 days
Provider D301$28,4005.0%1.0 days

KPI definitions follow common industry usage. Results for real practices vary by specialty, payer mix, claim volume, billing history and documentation.

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